Returns & Refunds

What is your refund policy?

Smithfield Florist handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call the shop on (07) 4038 2699 to discuss any queries or concerns you may have in relation to your gift. To assist with your request please email photos of your flowers to flowers@smithfieldflorist.com.au.

A number of resolutions may be available to you and are subject to your particular situation. Should you wish to return your order, please notify us within 24 hours of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.

Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases. Refunds are made at the discretion of Smithfield Florist.