Delivery Policy

It is the responsibility of the customer to be aware that the recipient will be home at time of delivery or that there is a suitable spot to leave the flowers out of the weather.  In the event that the customer is not home, or the courier driver cannot gain access to deliver the flowers, due to security gates, dogs etc, the flowers will be returned to the shop and a “attempted flower deliver notice” will be left notifying the customer to collect the flowers from the shop.  The customer can contact the shop to request a re-delivery at an additional cost.

If no one is home, and the courier driver cannot find a suitable safe place to the leave the flowers out of the weather the flowers will be returned to the shop as per above.

Please note that in the event of delivery to a wrong address or no one home on the day and flowers cannot be left, there will be a minimum $25 re-delivery fee to cover the cost of administering the new delivery.  Payment will be required before re-delivery or flowers can be picked up from the shop.

As most units and apartments now have restricted security access, we must have a contact phone number for the recipient. If we are unable to gain access to the unit or apartment, flowers will be returned to the shop and a “attempted flower deliver notice” will be left notifying the customer to collect the flowers from the shop.  The customer can contact the shop to request a re-delivery at an additional cost.

Due to liquor licensing requirements all alcohol must be purchased with our flower arrangements and cannot be purchased separately.

Orders containing alcohol cannot be left unattended if there is no one there at the time of delivery nor can they be left with anyone under the age of 18 years.

Smithfield Florist and our couriers reserve the right to request photo id to confirm the recipient is 18 years of age or over. In the event that  the courier is unable to deliver the package to the nominated delivery address, it will be returned to our shop and a redelivery fee will apply.

If you are having trouble with placing an International Order (placing an order from outside Australia) it is because our website does not like overseas Billing Addresses’.  You can get around this by using an Australian Billing address (you can use the recipients address even if the flowers are being collected from the shop – as this address is never provided to the recipient).

When placing your order please ensure you advise whether someone will be collecting the flower order from our shop or if you require delivery to the recipient.

If your flower order is being delivered please select the appropriate suburb which is used to calculate the correct delivery cost.

If NO suburb selection is made you will automatically be charged the higher default delivery fee of $25.

If you have any further trouble – please simply email through your order details including the following information.

Recipient details – Name, address and a contact phone number if delivery is required.
Card Message
Payment details – VISA or Mastercard – card number, expiry date and CCV
If you decide on collection from the shop – please include an expected delivery time so that we can ensure the order is ready for collection.

If you have any other questions, please do not hesitate to contact the shop.

Smithfield Florist treats funeral orders with the highest of priority. In order to see the order processed as efficiently as possible, all funeral orders must be placed no later than 24 hours prior to the delivery date and the following information must be supplied in the Address Details or Special Instructions:

• Full name of the deceased.
• Name and address of the funeral home and the name and phone number of relative is needed.
• Date and time of the funeral service.

For hospital/nursing home deliveries, please supply the following information in the Address Details and/or Special Instructions:

• Full Name, married or maiden?
• Ward name or number, Campus eg: rehab, surgical?
• Hospital name and address, Public or Private Hospital?,
• Whether the recipient is a patient/resident or a staff member. Note: sometimes Doctors are patients !

For hospital and nursing home deliveries, Smithfield Florist recommends sending flowers and gifts that are already arranged in a container.

Please note:

• Do not sent loose cut flowers as there are usually limited suitable vases available.
• Most hospitals do not allow plants. No plants are allowed for surgical patients
• Some hospitals do not allow flowers in intensive care or special care units.

Please allow 24 hours for the delivery to be processed, Please supply the following information in the Address Details or Special Instructions:

• Name of shipping line
• Name of ship
• Cabin number/deck number
• Exact time of departure
• Whether the recipient is a passenger or crew member

Please provide Smithfield Florist with the following information in the Address Details or Special Instructions:

• Hotel or Resort name
• Expected arrival time at Hotel/ Resort
• Room name or number and the full street address
• Whether the recipient is a guest or staff member

In the event that any of the goods are unavailable at the time of ordering, we will substitute other goods of equivalent or greater value. The flower and gourmet hampers pictured represent the starting or base value. If you choose a higher value listed, your order will be increased in size/value compared to the image shown.

• Christmas hampers are available in store during the months of November and December only. All other hampers are available for delivery all year round.
• Orders for fresh fruit baskets must be placed 24 hours prior to the desired delivery date.
• Cancellations or alterations to any order must be made within 24 hours of ordering.
• Customer reports of damaged goods must be made within 48 hours from the date of delivery.

• All orders received for delivery to Cairns metropolitan business address are guaranteed to arrive by 5 pm on Valentine’s or Mother’s Day. Special circumstances please call.
• All orders received for delivery to Cairns metropolitan residential addresses are guaranteed to arrive by approximately 7pm on Valentine’s or Mother’s Day.
• Due to the high volume of orders placed for delivery during these busy periods we are unable to accommodate time specific deliveries or requests for preferred times.
• At the time of ordering it is the customer’s responsibility to ensure that the recipient’s name, address, phone number and card message is complete and correct and that there is someone at this address to receive the flowers or that it is safe to leave the flowers at this address if there is no one there to receive them.
• If we receive an order that does not have a card message supplied, we will assume that the customer does not want a card message and therefore we will proceed to deliver the order without a message.
• Smithfield Florist is unable to alter or change any orders placed for delivery on Valentine’s Day or Mother’s day after 12 noon the day before these specific days.

Please note that Smithfield Florist cannot guarantee delivery on Public holidays.
Following is a list of these Public Holidays:

Dates
New Year’s Day (TAS)     January 1
New Year’s Day (AUST excl. TAS)     January 3
Australia Day     January 26
Labour Day (WA)
Labour Day (VIC & TAS)
Adelaide Cup Day (SA)
Canberra Day (ACT)
Good Friday/ Easter
Easter Tuesday (TAS)
Anzac Day     April 25
Labour Day (QLD)
May Day (NT)
Foundation Day (WA)
Queen’s Birthday (excl. WA)
Picnic Day (NT)
Royal Show Day (QLD)
Labour Day (NSW, ACT, SA)
Melbourne Cup Day (VIC metro only)
Christmas Day/Boxing Day     December 25 – 26